Content Policy for Hero Stuff

Last updated: August 28, 2024

1. Overview

At Hero, we are committed to maintaining a safe, respectful, and inclusive community. To achieve this, we enforce strict guidelines regarding the type of content that can be shared on our platform. This policy outlines our approach to identifying, filtering, and managing objectionable content, as well as our process for responding to user reports.

2. Objectionable Content

Objectionable content includes, but is not limited to:

  • Hate speech, discrimination, or content that promotes violence or hatred against individuals or groups based on race, ethnicity, religion, gender, gender identity, sexual orientation, disability, or any other protected characteristic.

  • Threats of violence or any content that encourages or incites violence.

  • Harassment, bullying, or any content that is intended to threaten or intimidate others.

  • Pornographic content, sexually explicit material, or any content that is sexually suggestive in nature.

  • Content promoting self-harm, suicide, or dangerous activities.

  • False information or content designed to mislead, deceive, or defraud users.

  • Spam, phishing, or content that is intended to scam or harm users.

  • Content that infringes on the intellectual property rights of others.

3. Filtering and Monitoring Objectionable Content

To ensure compliance with this policy, Hero employs the following methods to filter and monitor objectionable content:

  • Automated Filters: We utilize advanced machine learning algorithms and automated filters to detect and flag potentially objectionable content in real-time.

  • Community Reporting: Our community members are encouraged to report any content they find objectionable. Users can report content directly from the app or website by clicking on the “Report” button associated with each post.

  • Moderation Team: Our dedicated moderation team reviews all flagged content and takes appropriate action to remove any material that violates our policy.

4. Reporting and Response Process

We take all reports of objectionable content seriously. Upon receiving a report, we will:

  1. Immediate Review: Review the reported content within 24 hours.

  2. Content Removal: Remove any content that violates our policy.

  3. User Action: Eject or suspend the user responsible for posting the offending content if deemed necessary.

  4. Feedback: Notify the user who reported the content of the action taken, if applicable.

5. How to Report Objectionable Content

Users can report objectionable content by:

  • Navigating to the post or content they find objectionable.

  • Clicking on the "Report" button.

  • Selecting the reason for the report from the provided options.

  • Submitting the report for review.

All reports are confidential, and we encourage users to report any content they believe violates our policy.

6. Contact Us

If you have questions or need further assistance, please visit our Help Center or contact us at help@hero.st.